LINCOLN -- If you are a Time Warner Cable customer, you'll see changes in the channels offered in their packages starting Wednesday. Being moved to a digital format only are government, educational and public access channels, affecting those with basic service. TIme Warner officials say that in order for customers who have analog channels or TVs not connected to digital equipment will need to install free digital adapters. If installed by TWC, it will cost around $40. If it's installed before November 25, you will not be charged a 99-cent fee until January 1, 2014. Otherwise, you'll be charged starting in December.
Some city officials, including Mayor Chris Beutler, are concerned on how much this move will affect Time Warner's non-digital customers in Lincoln.
“The Administration hoped to address concerns expressed by Time Warner Cable customers and the Cable Advisory Board regarding continued access to the public education and government (PEG) channels and the additional cost of the adapters. We were particularly concerned about low-income households. Following the recommendations of the Cable Advisory Board, we proposed that Time Warner extend the length of time that the adapters would be offered free of charge and provide free installation for those who were unable to connect the adapter and those who had technical issues," Beutler said in a statement released Tuesday afternoon.
“We are disappointed with Time Warner’s decision, but the Mayor’s Office has no authority to force Time Warner to follow the recommendations of the Cable Advisory Board. Those who have questions about the change and those who have trouble connecting the adapters can contact Time Warner for assistance.”
If you are a Time Warner Cable customer and have concerns or questions, call the Customer Care Representatives at 1-855-286-1736.